HobbyTown Phone Numbers and Emails

Toll-Free Number:

  • (844) 714-3445
    Toll Free

Customer Service:

  • (888) 494-9760
    Gift Cards
  • (530) 894-5041
    International or Local


  • (402) 434-5050
    International or Local

HobbyTown Email:

Customer Service
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HobbyTown Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • HobbyTown Customer Service is rated at 2.3 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    69% phone 31% email
  • The best phone number to call HobbyTown is 8447143445. 67% of consumers used this number to address their issues and concerns.

  • The longest wait times are on Friday, while the shortest are on Saturday and Tuesday.

  • People call HobbyTown mainly because of request for information, return/ replace and activation/ cancellation.

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PissedConsumer Club

Contact Information

HobbyTown Website:

HobbyTown Help Center:

Corporate Office Address:

HobbyTown Corporate
1133 Libra Dr
Lincoln, Nebraska 68512
United States

Other Info (opening hours):


Monday - Friday: 8:00 am - 5:00 pm PST

Additional Address:

HobbyTown Online Sales

424 Otterson Drive Ste 160

Chico, CA 95928 US

More contact details

HobbyTown Rating Based on 9 Reviews

Rating details

more details
Diversity of Products or Services
Customer service
Value for money
Price Affordability

Rating stats

Rating trend

Summary of HobbyTown Customer Service Calls

00:00 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call HobbyTown?

Request for Information Question:

  • “Technical support”
  • “I need to talk to customer service”
  • “Question on my purchase”

Return/ Replace Question:

  • “Return”

Shipping and Delivery Question:

  • “Didnt receive package”

Activation/ Cancellation Question:

  • “Cancel order”

Refund Question:

  • “Incorrect refund”

Other Question:

  • “Unhappy with a location”
  • “Rc malfunction”
  • “Traxxas maxx”



HobbyTown is a large retail hobby franchise. The company was founded by Merlin Hayes, Mary Hayes, and Thom Walla in 1986 as HobbyTown Unlimited Inc. Its headquarters is based in Lincoln, Nebraska, United States. HobbyTown offers a broad range of products under the following categories: Helicopters, Airplanes, Drones, Boats, and FPV Racing. The company also specializes in rock crawlers, cars, and trucks. Available payment options are Visa, MasterCard, American Express, and Discover. Buyers can also use PayPal service. HobbyTown accepts returns within 30 calendar days of purchase. It ships their merchandise via UPS, USPS, DHL, and APC carriers. Delivery times are not guaranteed.

HobbyTown reviews and complaints

HobbyTown is ranked 67 out of 1500 in Entertainment category

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